1. – Premises and definitions
1.1 Volareweb.com is a trademark of Volare S.p.A. The flights with the Volare S.p.A. "VE" code will be operated by Volare aircrafts.
1.2 As used in these General Conditions, the following terms will have to be intended as set out below, unless otherwise specified:
- “Carrier” means Volare S.p.A., a company having its registered office at Aeroporto Malpensa 2000 – S.P. 52 - Terminal 1- Area Tecnica Sud – 21010 Ferno (VA), Operations Head Quarter and Admin at in Via Marsala 34A - 21013 Gallarate (VA),  fax 0331776330, P.Iva 08964661006 , providing air transportation services and all the air carriers that carry or undertake to carry passengers and their baggage;
- “Passenger” means any person, except members of the crew, that the carrier carries or undertake to carry;
- "Baggage" means all the personal property accompanying the passenger on his trip. Unless otherwise specified, it includes both Checked and Unchecked Baggage;
- “Checked Baggage” means Baggage of which the carrier has taken custody and for which a Baggage Identification Tag has been issued;
- “Unchecked baggage” means hand luggage taken on board by the passenger;
- “Ticket” means the transportation document issued by the carrier and called “Passenger Ticket and Baggage Check” or the confirmation of flight details, including the Confirmation Number, issued by the carrier and of which these general conditions are integral part, and the Boarding Pass issued at check-in;
- “Booking reference number” means the code given to the passenger by the carrier to identify each reservation made and confirmed;
- The "Montreal Convention" is the Convention for the unification of certain rules relating to international Carriage by air, signed in Montreal (28th May 1999).
- “Special Drawing Right" is a unit of currency fixed by the International Monetary Fund, its daily quotations can be found on the main daily newspapers.
- “Call Center” means the carrier’s center for telephone assistance that passengers can call for general flight information, for information about flight purchase or online ticket purchase, and to make name changes, date and time changes to their tickets.
- “Adult” is a passenger older than twelve years of age on the date of travel (and in case of a round trip on the date of the return flight).
- “Children” means passengers between two and eleven years of age on the date of travel (and in case of a round trip on the date of the return flight).
- “Unaccompanied Minors” means all passengers younger than 15 years of age on the date of the flight (and in case of a round trip on the date of the return flight). Passengers aged under 15 are not accepted on board unless they are travelling with an adult aged at least 18 or more.
- “Infant” means passengers under two years of age on the date of travel (and in case of a round trip on the date of the return flight).
- “PIR – Property Irregular Reports” means the form available in airports for passengers’ complaints about the loss, damage or delayed delivery of baggage.
2. – Acceptance of present General Conditions of Carriage
The present conditions must be examined online by the passenger or can be requested at the Call Center before booking . A flight booking therefore implies full knowledge and acceptance of the same conditions. The present general conditions can be updated or modified by the carrier at any time. Any changes will be promptly notified by the carrier through the present website.
Should a booking be made online, the passenger undertakes to print and keep the present general conditions; in the same way, the passenger undertakes to print and keep the present general conditions any time a change is made..
3.- Bookings and ticket purchase
3.1 Tickets can be purchased online on the present website (www.Volareweb ), by calling the Call Center, through your travel agent or in the airline’s ticket offices.
The Call Center can be called at the number 899 656 545 (+39 091 255 1012  for calls from abroad) for general information, bookings or changes.
Time: from 07.00 to 22.00 every day.
The cost of calls from fixed phones Telecom is 0,12 € release to the answer and 0,96 €/min (enclosed VAT). Charges for calls from mobile phones differ according to each operator's applicable fares. The ticket office where you can book Volareweb flights, are situated at the airport of Milan Malpensa (Terminal 1, 2° floor; Terminal 2, ground floor), Brindisi and Lamezia Terme.
For booking by Call Center and ticket office, a 5 Euro surcharge per flight segment per person will be added directly to the cost of the ticket.
3.2 Bookings and payments must be made at the same time. Payment of the fare, taxes, fees and charges must take place at the time of reservation. The carrier will check payment of the fare with all taxes and applicable surcharges included; then it will confirm the reservation by giving the passenger a Reference Code. If payment is not made properly , the carrier may cancel a reservation.
3.3 Passengers booking making online or over the phone through the Call Center will be sent an email confirmation including their booking reference code and all flight details by the carrier.
Passengers buying tickets through their travel agent will be given their booking reference code and all the flight details by the travel agent himself/herself.
The booking confirmation that can be printed out when carrying out a booking is evidence of the contract of carriage and is a fiscally valid document. Therefore, it is a necessary fiscal support for end customers (both private and corporate passengers).
The customer can request an invoice WITHIN 24 HOURS FROM THE BOOKING by sending the itinerary confirmation to fatture@volareweb.com , providing all the personal details necessary to issue and postage of the invoice:
-first name and surname or company name (for corporate passengers)
-address or residence
-fiscal code (mandatory)
-VAT code if exist
-alternative address for the invoice if different from residence.
Passengers should be careful in indicatign these elements, for it will not be possible to issue twice an invoice due to passenger's wrong data transmission.
3.4 Flights can be purchased online or through your travel agent up to 2 hours and 30 minutes prior to departure, via Call Center, where Volareweb.com ticket offices available, up to 1 hour before the departure.
3.5 Bookings are valid for a year from confirmation by the carrier.
3.6 Tickets can only be Economy Class tickets, one way or return. We do not offer connection flights and we will not beresponsible for missing connections. I voli della stagione invernale sono soggetti a possibile variazione di orario.
3.7 It is possible to buy up to 20 seats per transaction. Our booking system accept a maximal payment of 5.000 Euro per transaction.
4.- Fares and payment options
4.1 Fares include just transport from the airport of departure to the airport of arrival, therefore excluding transport between terminals within the same airport.
The applicable tariffs are the fares available at the time of booking, for which there is a limited number of seats. They can vary before commencement of travel depending on the available seats at the time of purchase.
The carrier reserves the right to refuse carriage in case the payment of the fare, taxes and fees is not made properly.
4.2 As well as what stated in article 11 of the present conditions concerning baggage transportation and in addition to the fare, passengers must pay, for any ticket purchased, all the taxes imposed by the Government and other authorities, especially airport authorities, regarding passengers or their baggage, or the use of all other services.
In addition to these airport taxes, that vary according to the airport of departure, and administrative charges of Eur 7,5 per person, flights to/from Milan Malpensa will be subject to a service and operational surcharge of 14 Euro per leg.
All flight payments are displayed in EURO.
4.3 Infant passengers (passengers under two years of age on the date of travel, and in case of a round trip on the date of the return flight) can travel sitting on an adult’s lap, on payment of 10 Euro per flight segment. They are not entitled to any baggage allowance and are not allowed to carry baggage on behalf of their accompanying person.
4.4 On line and by Call Center, payments can be made by credit card Mastercard, Visa, AirPlus and American Express.
In the ticket offices it is possible to pay by cash, Bancomat or by Credit Card (Mastercard, Visa, AirPlus and American Express).
There will be an additional administration fee of 7,50 Euros per person.
5.- Security
To ensure the security of credit card information when you book online, the carrier uses the latest Secure Socket Layer (SSL) technology. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the Internet. If your browser supports SSL, please select the Secure Mode option when making payment and all your details will be protected by this technology. If you are restricted by the capabilities of your browser then you can use the non-secure mode, but the carrier recommends that you upgrade to the latest version of the browser to allow you peace of mind during any further transactions.
CHANGES AND CANCELLATIONS
6.- Changes and cancellations
6.1 If you have booked a WEB or BLUE FARE fare date and time of your booking may be changed up to 3 hours prior to scheduled departure. Online time and date changes are subject to a 25 Euro change fee per passenger and per flight segment; if they are made via the Call Centre the fee is 30 Euro. Date and time changes are permitted up to 1 hour prior to scheduled departure if processed at Volareweb Ticket Desks and upon payment of a 30 Euro change fee per passenger and per flight segment (options subject to Call Centre and Ticket Desks opening hours). In all cases, if the new flight time or date demands a higher basic fare you will be charged the difference. No refunds will be granted should the new fare be lower.
Passenger names may be changed by contacting our Call Centre or at Volareweb Ticket Desks (subject to Call Centre and Ticket Desks opening hours) up to 3 hours prior to scheduled departure upon payment of a 30 Euro change fee per passenger and per flight segment plus any difference between the original fare paid and the lowest available fare at the time the change is made. No refunds will be granted should the available fare be lower.
Name changes are not permitted if any flight segment in your booking has been used. Similarly name changes are not permitted if your booking contains any unused flight segment or if the flight is fully booked at the time the name change is requested. Multi-segment bookings must display the same passenger's name.
Cancellations are no permitted on WEB or BLUE FARE fares confirmed bookings. No refunds will be granted on unused confirmed bookings.
Changes to route are not permitted.

6.2 The right of withdrawal, foreseen about long-distance contracts, does not apply to this sale according to point b) of art. 7 of the legislative directive D.L. May 22, 1999 nr.185
6.3 If your flight is cancelled or before the date of travel, is rescheduled so as to depart more than five hours before or after the original departure time then you will be entitled to a travel credit or full refund of all price paid if the alternative flight/s offered are not suitable to you. The airline strongly recommends to all passengers that they their reservation before departure, when booking a lot in advance.
6.4 If the passenger does not supply contact details where they can be reached - either an email address or a phone number, Volareweb is not responsible for contacting the passenger.
TRANSPORTATION POLICY
7.- Check-in
7.1 Passengers must arrive at the airport well in advance before their flight to allow the completion of all check-in procedures. Check-in opens two hours before departure. Check-in closes exactly 40 minutes prior to scheduled departure. Early check-in is greatly recommended.
Passengers must go to the boarding gate at least 25 minutes before the estimated time of departure.
The carrier reserves the right to cancel your reservation and to deny boarding if you do not comply with this check-in deadline.
7.2 The day of the flight the passenger is required to present at the check in desk a valid Identification Document along with the Booking Details that were previously communicated by the Airline at the time of purchase of the flight, this is necessary to emit the real boarding card. Self identity certification documents are forbidden.
Children aged less than 15 years must produce a birth certificate with photo issued by the
city council (valid document for the expatriation if the certificate is compilated and validated by the police headquarters). If the child travel without parents/legal guardians, a written authorisation is to be released by parents to adults travelling with said child.
The passenger is also requested to have all the necessary documents required by the legislation/immigration in the destination country.
It is the passenger responsibility to ensure that his passport is valid (minimum six months) and that all the Customs and Immigration papers are correct and valid.
Sanction or any expenses derived from the lack or improper documentation are to be paid by the passenger himself.
It is kindly requested that passengers clear all the queries regarding customs and immigration before booking the flight.In the case that the documents presented are not valid or whether the name of the booking does not match the one on the documents the carrier will refuse boarding and the passenger will not be entitled to any type of reimburse.
8.- Special assistance
8.1 For special service requests, flight reservations have to be done only by contacting our call center.
For any kind of assistance and for information about the travel policies regarding new-born babies, disabled passengers and pregnant women, it is necessary to contact the carrier’s Call Center at the moment of the booking. In the same way, passengers must contact the Call Center to carry bicycles, surf boards, skis and animals. Policies and procedures are subject to change without notice.
8.2 Passengers under 15 years of age must be accompanied by an adult of at least 18 years of age while travelling. We will not accept more than one infant per adult, again older than 18 years of age.
8.3 The carrier will not accept more than one infant per adult passenger.
For security and comfort of pregnant women travelling with us, the carrier will follow these rules:
- Within the 23rd week of pregnancy: passenger must provide a medical certificate reporting her week of pregnancy or the date of her last menstruation or the expected date of birth;
- From the 23rd to the 35th week of pregnancy: passenger must provide a medical clearance/authorisation to fly;
- Beyond the 35th week of pregnancy: boarding is denied.
A medical written authorisation is always necessary for expectant mother not in normal health and for multiple expected birth.
8.4 For these passengers whose particular state of physical and mental health is such to require special assistance aboard the aircraft and upon boarding and disembarking, a medical clearance is required:
Passengers whose conduct, mental status or physical condition may render them incapable of caring for themselves without assistance or who might be a risk to themselves, to other persons or to the safety of the flight;
Passengers that suffer from a disease which is believed to be contagious and could be passed on to the other passengers on board (except typical children’s diseases);
Passengers needing extra oxygen (OXYG) for medical use: small gaseous oxygen or air cylinders are allowed. Oxygen refrigerated liquid is forbidden;
Passengers needing medical attention or other medical equipment on board, with the exception of the above point (OXYG). Case by case will be evaluated by the Flight Operations Post-Holder.
Expectant mother not in normal health or beyond the 23th week of pregnancy;
Babies under the age of 7 days and prematures.
Persons with arms and/or legs in casts or splints.
9.- Conduct on board
Failure to adhere to this regulation results in legal actions and the payment of a fine between 25 and 250 Euro (this fine can be doubled if there are pregnant women or children aged less than 12 nearby).
Passengers are not allowed to consume alcoholic beverages on Volareweb flights which they have supplied themselves or have been supplied by third parties before flight.
Passengers are reminded that, in accordance with national and international laws, the flight Captain is in command of the aircraft and all the people on board shall obey his or her lawful commands. Captains are given authority to deal with passengers who misbehave or are disruptive. If a passenger causes any damage whatsoever to the carrier or to third parties with his or her behaviour, he or she will be held liable for it and will have to pay for any damage caused to the carrier or to third parties.
10.- Refusal and limitation of carriage
The carrier may deny boarding, passenger’s or baggage carriage or continuation of carriage or cancel their booking, if:
a) deemed necessary for safety reasons or to ensure public order ; or if
b) necessary to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over; or if
c) the passenger’s behaviour, status or mental or physical conditions are such as to:
(I) require special assistance from the airline, assistance the airline cannot provide or can provide only by facing disproportionate costs, or
(II) cause harm and discomfort to other passengers; or
(III) put the passenger, other people, the crew or properties in danger; or
d) the passenger has committed misconduct on a previous flight.
Should a passenger be refused carriage for any of the reasons stated above or should his or her booking be cancelled for any of those reasons, he or she will receive no refund.
11.- Baggage
11.1 The baggage allowance is two pieces of luggage per passenger (no free infant baggage allowance), weight not exceeding a total of 20 kg, the sum of height, length and width not exceeding 160 cm. Checked baggage in excess of 20 kg will be charged at the rate of 8 Euro per kilo. In addition, if you wish to carry 3 or more pieces of luggage, or if the dimensions of your luggage are more than 160 cm (sum of length, height and width), you must pay an additional fee of 20 Euro per piece. The weight of each luggage is not exceeding 32kg or we will not accepted it.
11.2 The carriage of golf equipment, bicycles, and windsurf boards is subject to an additional charge of 25 Euro (or local currency equivalent) per flight per item. Checked baggage in excess of 20 kg will be charged at the rate of 8 Euro per kilo.
11.3 The carriage of water ski, ski, surf and kitesurf equipment is free if not exceeding 1.60 m, and baggage indemnity, otherwise a charge of 25 Euro and a charge of 8 Euro per any excess kg will be applied.
11.4 Diving equipment can be carried on payment of a charge of 90 Euro.
11.5 Animals may not be accepted for carriage in the hold; on payment of an additional charge of 30 Euro, only two small animals (only dogs, cats, furrets, singing birds, rabbits, Guinea pigs and hamsters), weighting no more than 10 kg including their rigid containers, can be accepted in the cabin (max. two animals per container).
The transportation of dogs, cats and ferrets among the traveller’s suite, is controlled by the Regulation (CE) N° 998/03, with the certification provided by the Decision 2004/203/CE (amended by the Decision 2004/301/CE). The passenger, under whose care the pet travels, must be in possession of all documents required by the authorities at destination. Due to strict space availability, we recommend you to contact our Call Center as early as you can. Failure to do so, may result in the item being refused carriage at check in.
11.6 In order to check space availability on board the aircraft for the carriage of objects and animals (see paragraphs 11.2, 11.3, 11.4, 11.5), passengers must contact the call center well in advance before departure. Not doing so may result in the item or the animal being refused carriage at check in.
11.7 The applicable tariffs for the carriage of baggage and animals must be paid when checking in, or at the time of booking or on the return journey.
11.8 Only one piece of unchecked baggage per passenger, not exceeding 5 kg. and less than 115 cm (sum of length, height and width), is allowed in the cabin. The following items can be carried on board free of charge: a handbag, a brief case or a bag; a coat or a blanket; an umbrella or a walking stick; a camera or binoculars; something to read during the journey; a travel cot and baby food; a wheelchair that can be folded, crutches and other prosthesis only if the passenger depends on them.
11.9 The carrier will not accept the following items in checked baggage: fragile or perishable items, money, jewellery, precious metals, silverware, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.
11.10 Passengers must put a baggage tag with their first and last name on their unchecked and/or checked baggage. Baggage without a name tag will not be accepted by the carrier. Baggage tags are available in airports at the carrier’s check-in desks.
11. 11 The carrier does not accept responsibility for unsuitably packed, perishable, and fragile items; for minor damage to the exterior surface of baggage, like stains or scratches, resulting from normal use or for water damage to non-waterproof baggage.
11.12 As regards passengers' rights, in case of loss or damage of baggage, 1999 Montreal Convention and CE 2027/97 Regulation , as last modified in CE 889/02, are applied.
11.13 After finding the baggage, the carrier will not deliver it to the passanger's home-address. Collecting the baggage at the airport is at the passanger's expense as well as delivery by courier.
12.- Dangerous articles in baggage
12.1 For safety reasons, dangerous articles, such as those listed below, must not be carried in passengers' baggage:
Compressed Gases (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
Corrosives such as acids, alkalis, wet cell batteries and mercury.
Explosives, munitions, hand guns, fireworks, flares and pistol caps.
Flammable liquids and solids such as lighter fuel, MATCHES, paints, thinners, firelighters.
Radioactive materials.
Brief cases and attaché cases with installed alarm devices.
Oxidising materials such as bleaching powder and peroxides.
Poisons and infectious substances such as insecticides, weed-killers and live virus materials.
Other dangerous articles such as magnetised material, offensive or irritating substances.
12.2 The carriage of weapons and ammunition is regulated by specific provisions contained in Italian law no. 694 of 1974.
Passengers departing from Italian territory with an Italian or foreign aircraft assigned to public transport service, taking sportive weapons or ammunition, even if in possession of a gun licence or export licence, are obliged to report them before check-in by the carrier and to report to the office of the airport Border Police. There, they will be provided with precise information on the regulations, and passengers will be required to place the weapon and its ammunition in a container measuring 30x22x8cm. At the end of the journey, to pick up the weapons or ammunition reported and handed in as detailed above, the parties authorised must make a request at the aforementioned police offices at the airport of arrival.
The carriage of weapons et/or ammunition is subject to an additional charge of 60 Euro per route. The obligations set forth in this law do not apply to the officials and police officers detailed in the first and second paragraphs of article 73 of the public security regulation. The payment of the charge is not requested to them.
12.3 Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicines containing alcohol, may be carried. Many of the items listed above can be carried as air cargo provided they are packed in accordance with cargo regulations.
12.4 THE USE OF ELECTRONIC DEVICES OF ANY KIND AND OF TELEPHONES ON BOARD THE AIRCRAFT IS STRICTLY PROHIBITED. Further information is available on request.
12.5 The following articles may be carried
• Medications or toilet articles, which are necessary for a journey, up to a maximum of 2 kg. or 2 lt.;
• alcoholic beverages, perfumes and colognes up to maximum of 2 lt.;
• dry ice up to maximum of 2 kg., only in cabin baggage;
• personal smoking materials when carried on passenger’s person. However, lighter fuel and refills, and lighters containing unabsorbed liquid fuel are not permitted;
• cardiac pacemakers containing radioactive material such as plutonium batteries;
• small carbon dioxide gas cylinders worn by passengers for the operation of mechanical limbs ( including spare cylinders necessary for the journey);
• catalytic hair curles containing hydrocarbon gas, in cabin baggage only. Safety cover must be securely fitted over the heating element.
• Gas refills are not permitted;
• With the carrier's approval, small gaseous oxygen or air cylinders required for medical use.
12.6 For security reasons, new rules have been introduced by the European Union regarding the transport of liquids in carry-on baggage.
These regulations may be consulted on the following internet site: http://www.enac-italia.it/SecurityInformative/Informativa.htm, where you will find the rules as established by ENAC on the 6th November 2006. We summarise below the New Eu regulations which apply from Monday 6 November 2006. You are only allowed to take small quantities of liquids in your cabin luggage or on your person. These liquids must be in individual containers with a maximum capacity of 100 millilitres each. You must pack these containers in one transparent, re-sealable plastic bag of not more than one litre capacity.
At the airport you must: present the plastic bag containing your liquid containers to the screeners at security checkpoints for examination take off your jacket and/or coat (they will be screened separately whilst you walk through the metal detector); remove laptop computers and other large electrical devices from your cabin luggage. They will be screened separately whilst you walk through the metal detector. Liquids include: water and other drinks, soups, syrups; creams, lotions and oils; perfumes, sprays including shaving foam, other foams and deodorants; gels, including hair and shower gels; contents of pressurised containers; pastes, including toothpaste; liquid-solid mixtures any other item of similar consistency.
13. APPLICABLE RULES AND IMPORTANT NOTICES
13.1 The international carriage by air within Italian territory is regulated by:
- the Italian Navigation Code
- CE n. 2027/97 Regulation as last modified in CE 889/02 Regulation and by the liability exclusions and limitations of the carrier as stated in the same;
- General Conditions of the carrier for national transport of passengers and baggage, along with respective regulations; the same carrier's General Conditions and regulations are included in these conditions; these General Conditions are on the website www.volareweb.com or may be consulted upon request at the carrier's office.Carriage by air whose destination or stopover is in another country, different from the one of departure, is subject to liability exclusions and limitations according to CE n. 2027/97 Regulation as last modified in CE 889/02 and, for what is missing, to Montreal Convention.
13.2 Liability exclusions and limitations of the carrier are applicable also to its agents, employees, representatives and body corporates whose aircraft is used by the carrier for carriage, as well as agents, employees and representatives of body corporates . No carrier's agent, employee or representative has the authority to change or erase any provision of this contract.
13.3 A carrier that issues a ticket or accepts luggage registered for transport to be performed on the flights of another carrier is acting purely as a representative of the latter carrier.
13.4 Checked baggage will be delivered to the bearer of baggage identification tag.
13.5 In case of damaged baggage it is necessary to contact the Customer Care Volare the following documents within  7 days: the original of the document called P.I.R. collected at the lost & found office at the airport, the confirmation e-mail or ticket and a declaration of a leather goods shop of your choice is reparable or not, including an estimate of the cost, the bank details (account owner, current account number, SWIFT code, IBAN code). The refund will be done according to the valid laws of the air transport.
In case of loss of baggage, the passenger has to contact the Volare Customer Care by sending the following documents within  21 days (without delay): the original of the document called P.I.R. collected at the lost & found office at the airport, the confirmation e-mail and the original baggage labels, a list of the content, the bank details (account owner, current account number, SWIFT code, IBAN code). The detailed list of the content has to be transmitted at the Lost & Found office before the issue of the claim (P.I.R.). The refund will be done according to the valid laws of the air transport.
13.6 The carrier's name may be abbreviated on the ticket. Any stopover is indicated on the ticket or on the timetable. Carriage with different Airlines and carriers is to be considered as a single operation.
13.7 full fare ticket has a duration of one year from the date of purchase.
13.8 The carrier reserves the right to refuse transportation to any person who bought the ticket by breaking the applicable laws or the carrier's fares.
13.9 Some special fares are subject to conditions that could imply restrictions or forbid booking changes and refunds. Ticket fares may include some governament taxes and other official services that sometimes may represent a large amount of the total fare. These taxes are included in the price or printed on the ticket.
13.10 The carrier will carry passengers and baggage with reasonable dispatch. Times shown on timetables or elsewhere are not guaranteed and are not part of this contract. The carrier may without notice substitute carriers or aircraft , and may alter or omit stopovers shown on the ticket in case of necessity. Schedules are subject to changes without notice. The carrier takes no responsability for connections.
13.11 Ticket purchase by phone, e-mail or on line is governed by the regulations of Decreto Legislativo n.185 (May 22nd 1999) applicable to transportation contracts included the exclusions of Art. 7 of the same Decreto.

14. NOTICE TO PASSENGERS ACCORDING TO ART. 6, N.2, REGULATION (CE) N.2027/97 AS LAST MODIFIED IN REGULATION (CE) 889/02, AND REGULATION (CE) 261/04
According to Art. 6 No. 2 Regulation (EC) No. 2027/97 as modified by Regulation (EC) No. 889/02, community air carrier liability for damage from passenger death, injury or bodily harm that occurred on board the aircraft or during boarding or unloading, is not subject to any financial limits. The carrier may not exclude or limit its liability for damage from passenger death, injury or bodily harm up to 100,000 Special Drawing Rights, providing proof that all necessary and possible measures were adopted to avoid the damage; in the case of damage from passenger death, injury or bodily harm for a higher amount, the carrier will be exempt from liability when this proof is provided. Carriers are in any case not liable for damage that is due to passenger negligence. In the case of immediate economic need, the carrier is obliged to make advanced payments to those entitled to compensation in proportion to the hardship suffered and, in the case of death, shall be no lower than 16,000 Special Drawing Rights per passenger.
In case of carriage delay of checked baggage or passengers the carrier is responsible for the damage, unless any preventive measure was taken to avoid it or it was impossible to take such measures. Damage liability for delay of checked baggage or passengers carriage is limited respectively to 4150 DSP and 1000 DSP. In case of baggage loss or damage, the carrier is responsible for it up to 1000 DSP, unless a special declaration of passenger's actual interest is given in delivery at destination, for which a supplementary sum will be asked. In any case of checked baggage damage(loss or delay), if the person entitled to delivery does not complain about it, it is prima facie evidence that the baggage has been delivered in good condition and according to the carriage contract. In case of damaged checked baggage, every complaint must be made in writing within seven days and, in case of delay, within 21 days from the date on which the baggage has been placed at the passenger's disposal; otherwise the baggage is considered to be delivered in good condition, on time, in accordance with the contract of carriage, so that the passenger loses any right of action.
15. Web-Page utilization – Copyright – Software
This website is for personal use only and can not be modified, reproduced, duplicated, copied, distributed, sold or used for whatever other commercial purpose. All the contents of this website, including texts, graphs, images, audio texts and software are the property of Volare and are protected by copyright laws.
This website may include links to other internet sites. We do not endorse any such web sites and we are not responsible for the information, material, products or services contained on or accessible through those web sites.
16. NOTICE with regard to “D. LGS. 196/2003 Tutela della Privacy”
16.1 The Carrier takes great care with personal information provided to us online, taking steps to keep passengers' privacy secure and protect.
16.2 The carrier, through bookings and booking confirmations, obtains passengers’ data, necessary for the carrier to respect the contractual obligations towards passengers.
Therefore, these data will be used for the purposes of carrying out bookings and communicating with customers in respect of the journey and in respect of other services.
16.3 To this extent, passengers authorise the airline to use their data and disclose them to the airline’s offices, and other carriers or third parties providing services on behalf of the airline.
16.4 With regard to all the personal data provided, the passenger, shall have the right, pursuant to Art.7 of Legislative Decree 196/2003:
- to obtain confirmation of the existence or not of personal data relating to him/her, regardless of their being already recorded, and communication of such data in intelligible form.
- to ask the carrier for confirmation of the existence of personal data relating to him/her; where it is not confirmed that personal data concerning the passenger exist, further to a request, the passenger may be charged for a fee which shall not be in excess of the costs actually incurred for the inquiries actually made in the specific case;
- to obtain indication of: the source of such personal data, the purposes and manner of their use, the logic applied to processing if the latter is carried out with the aid of electronic means; the identification details of the data controller, processors and designated representatives as well as the entities or categories of entities to whom the personal data may be communicated or who may get to know such data in their capacity as the designated representative(s) in the State’s territory, data processor(s) or person(s) in charge of the processing.
- to obtain the updating, rectification or, where interested therein, completion of the data; the erasure, transformation into an anonymous form or blocking of any data processed unlawfully, including those data whose retention is unnecessary for the purposes for which they were collected or subsequently processed; the certification that the aforesaid operations have been notified, as also related to their contents, to the entities to whom or which the data were communicated or released, unless this requirement proves impossible or involves a manifestly disproportionate effort compared to the right that is to be protected.
- to object in whole or in part, on legitimate ground, to the processing of the personal data concerning him/her even if relevant to the purpose of the collection; to the processing of personal data concerning him/her, for the purpose of sending advertising material, or for direct selling or else for the performance of market research or commercial communication surveys. When disclosing their data the passengers have the right be informed of the possibility of exercising this right for free.
16.5 The cancellation of passengers“ personal data can be requested at any time by fax, email or in writing at the carrier’s headquarter.
16.6 President Lorenzo Riva - Casella Postale 200 - Milano Malpensa. is the responsible person for collection and treatment of personal data.